Below are common questions for customers shopping with Comme des Garçons – USA in the United States.

1. Where are you located?

1843 83rd St
Brooklyn, NY 11214
USA

2. What are your business hours?

Monday – Friday, 09:00 AM – 06:00 PM

3. How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days, depending on your location.

4. How can I track my order?

Once your order has shipped, tracking details will be sent to your email. Please allow 24–48 hours for tracking updates.

5. What is your return policy?

Returns are accepted within 14 days of delivery.
Items must be unused, unworn, and in original condition with tags.

6. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. When will I receive my refund?

Approved refunds are processed within 5–7 business days after inspection of the returned item. Refunds are issued to the original payment method.

8. How can I contact customer support?

Email: support@comme-des-gercons.us
Phone: +1 (929) 939 2156

We aim to respond to inquiries within 24–48 business hours.